Chestnut Ave Auto
~80% Support Workload Reduction
~80%
Support workload reduced
Day 1
Operational from launch
Chestnut Ave Auto was drowning in inbound support volume — customer questions about appointments, service status, and pricing were eating hours of staff time every week. The team was capable, but the repetitive nature of the work was pulling them away from higher-value interactions.
We deployed AI systems to handle tier-one support inquiries across their primary contact channels. The system was trained on their service catalog, pricing, and policies, and integrated directly into their existing workflow — no new software for staff to learn.
Within the first month, roughly 80% of support volume was being resolved automatically — without a single human touchpoint. Staff redirected their time to customer experience and upsells, and response times dropped from hours to seconds.
